This Refund Policy applies to all subscriptions purchased through cubexlabs.online for the PMF Navigator, MVP Builder, Sales & Traction Agent, and the All-Access Bundle (each a "Product"), offered by Mohammed Salim Oussaine, trading as CubeXLabs ("CubeXLabs", "we", "us").
1. First-Time Subscribers: 14-Day Guarantee
If you are subscribing to a Product for the first time and are not satisfied, you may request a full refund within 14 days of your initial purchase by emailing support@cubexlabs.online from the email address on your account. This guarantee applies once per customer, per Product, and only to a customer's first paid subscription to that Product.
2. Monthly Renewals
Subscriptions renew automatically each billing period until cancelled. Renewal charges are not covered by the 14-day guarantee above and are non-refundable, including for partially used billing periods, except where required by applicable law. To avoid a renewal charge, cancel before your next billing date.
3. Cancellations
You can cancel anytime from your account settings or by contacting support@cubexlabs.online. Cancelling stops future billing; you keep access to the Product until the end of the period you already paid for. Cancelling does not itself trigger a refund for the current period.
4. Exceptions
We may, at our discretion, issue a full or partial refund outside the cases above where, for example: the Service was unavailable to you for an extended period due to an error on our part; you were billed in error or charged after a validly submitted cancellation; or a payment was unauthorized or fraudulent. Contact us and we will review the situation.
5. Non-Refundable Circumstances
Refunds will generally not be issued where an account has been suspended or terminated for violating our Terms & Conditions, or where a customer has already received a refund under Section 1 for the same Product.
6. How Refunds Are Processed
Payments are processed by our payment provider, acting as merchant of record. Approved refunds are issued back to your original payment method and may take several business days to appear, depending on your bank or card provider.
7. Chargebacks
If you have a billing concern, please contact us at support@cubexlabs.online first so we can resolve it directly, which is usually faster than a bank chargeback. Initiating a chargeback without first contacting us may result in suspension of your account while the dispute is investigated.
8. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be communicated by email or a notice on the Service before they take effect for new purchases.
9. Contact
Refund requests and billing questions can be sent to support@cubexlabs.online.
Related policies: Terms & Conditions · Privacy Policy